Betamo is licensed, but our check found weak spots. Below we show exactly where it falls short, how it ranks against other casinos and what players report.
Our verdict on Betamo
Our verdict: Betamo is legit, with caveats. It is licensed, but its safety score or terms leave room for problems.
- Safety Index 7.2/10, below our 7.5 bar for a clean pass (higher than 32% of casinos we track).
- Strong license from Malta Gaming Authority.
- Terms rated unfair: some clauses can be used against players.
- 32% of complaints were resolved, at least as many as at the typical casino (32%).
- Weak Trustpilot rating (1.7/5).
- Running since 2019 (7 years).
Does Betamo have a valid license?
Betamo is licensed by Malta Gaming Authority (Malta).
License number: MGA/B2C/394/2017. You can look it up on the regulator's public register.
The Malta Gaming Authority is a strong EU regulator. It audits its licensees, runs a player support unit that takes complaints, and has suspended and cancelled licenses of casinos that did not pay.
How safe is Betamo?
CasinoGuru gives Betamo a Safety Index of 7.2/10 ("Above average").
That ranks Betamo #139 of 215 casinos we track, safer than 32% of them.
AskGamblers gives Betamo a CasinoRank of 6.7/10.
Betamo is not on any casino blacklist we track.
Does Betamo pay out? Player complaints
Betamo has 41 player complaints on CasinoGuru: 13 resolved, 28 rejected and 0 unresolved.
That is more complaints than 81% of the casinos we track.
Big casinos get more complaints simply because they have more players, so the share left unresolved matters more than the total.
32% of complaints against Betamo ended resolved. At the typical casino we track it is 32%.
Recent complaint cases against Betamo:
- Player from Bulgaria: deposit problem (50 лв), April 2024. Status: closed without a result. Deposit via Revolut not credited despite payment provider confirmation of successful transaction.
- Player from Germany: withdrawal delayed or not paid (€400), February 2024. Status: closed without a result. Account deactivated with pending withdrawal unresolved for a week.
- Player from Austria: winnings confiscated (€1,200), September 2023. Status: closed without a result. Casino canceled withdrawal citing bet higher than €5 despite player's denial and request for play history proof.
Are the Betamo terms fair?
CasinoGuru rates the Betamo terms and conditions as unfair: some clauses could be used against players, so read the bonus terms carefully before you accept the offer.
The welcome bonus at Betamo has a 40x wagering requirement, the same as the typical casino.
What do players say about Betamo?
On Trustpilot Betamo has 1.7/5 from 97 reviews.
That is below the typical casino we track (2.5/5).
Casino reviews there skew negative, because unhappy players post more often than happy ones.
What individual players wrote about Betamo:
- "Playing for years with fast withdrawals, good support, and fair bonuses." (Black_werty, Austria)
- "Super app with helpful support available always; one of the best casinos with fast payouts." (Chaos89, Austria)
- "Quick registration and verification with decent welcome bonus head start." (Kasul3mis, New Zealand)
What Betamo does well
- Good selection of game providers
- Various responsible gaming options available
- Live chat support is available 24/7
- Live dealer games are available
- Top tier software providers
- 24/7 Live chat available
Where Betamo falls short
- Not all payment methods are available for all countries
- Multiple country restrictions
Player protection tools at Betamo
Betamo offers 8 of 10 player protection tools: deposit limits, wager limits, loss limits, session time limits, reality checks, cool-off periods, self-exclusion and a self-assessment test.
Who owns Betamo?
Betamo is operated by N1 Interactive Ltd and has been running since 2019.
Betamo is one of the biggest online casinos by revenue, so it can afford to pay large wins.
Safer alternatives to Betamo
If you want a safer pick, these casinos score higher on safety:
How to check Betamo yourself
- Find the license number in the footer of the Betamo site and search it in the Malta Gaming Authority public register: the status should say active and the company should match.
- Check that the company on the register matches the operator named in the Betamo terms.
- Start with a small deposit and a small withdrawal to test how quickly Betamo pays.