BitStarz passes our safety check. Below we show the license, how it ranks against the other casinos we track, real complaint cases and what players report.
Our verdict on BitStarz
Our verdict: BitStarz is legit. It holds a verifiable license and has a solid safety record.
- Safety Index 9.8/10, higher than 91% of the casinos we track.
- Mid-level license from CuraƧao Gaming Authority: valid, with lighter supervision.
- Terms rated fair: no clauses that let the casino keep winnings without reason.
- Strong Trustpilot rating (4.3/5).
- Running since 2014: 12 years of track record.
Does BitStarz have a valid license?
BitStarz is licensed by CuraƧao Gaming Authority (CuraƧao).
License number: OGL/2024/165/0185. You can look it up on the regulator's public register.
CuraƧao reformed its licensing in 2023: the CuraƧao Gaming Authority now licenses operators directly and requires a complaint procedure. Supervision is still lighter than in Malta or the UK, so independent safety data matters more.
How safe is BitStarz?
CasinoGuru gives BitStarz a Safety Index of 9.8/10 ("Very high").
That ranks BitStarz #1 of 215 casinos we track, safer than 91% of them.
AskGamblers gives BitStarz a CasinoRank of 10/10.
BitStarz is not on any casino blacklist we track.
Does BitStarz pay out? Player complaints
BitStarz has 5 player complaints on CasinoGuru.
That is fewer complaints than 60% of the casinos we track.
Recent complaint cases against BitStarz:
- Player from Austria: stuck in verification (~ā¬11,347), April 2026. Status: still open. KYC requests extending beyond standard requirements.
- Player from Mexico: withdrawal delayed or not paid, April 2026. Status: still open. Withdrawal request submitted two weeks prior remains unprocessed.
- Player from Germany: dispute over bonus terms (ā¬1,600), April 2026. Status: rejected. Free spins bonus terms applied unexpectedly reducing balance.
Are the BitStarz terms fair?
CasinoGuru rates the BitStarz terms and conditions as fair: we found no clauses that would let the casino withhold winnings without a good reason.
The welcome bonus at BitStarz has a 40x wagering requirement, the same as the typical casino.
What do players say about BitStarz?
On Trustpilot BitStarz has 4.3/5 from 5,446 reviews.
That is better than the typical casino we track (2.5/5).
What individual players wrote about BitStarz:
- "Summary: User praised fast payouts, quick support assistance, and overall casino quality with intention to recommend to friends." (Username: Lmho1988, Country: Unknown)
- "Summary: Long-time player expressed satisfaction with casino's performance and hoped new members would experience similarly positive outcomes." (Username: Moanar27, Country: Unknown)
- "Summary: Player highlighted extensive game variety, weekly bonuses, deposit matching, free spins Wednesday, fast payouts, and responsive live support." (Username: Borrow69, Country: Unknown)
What BitStarz does well
- Extremely fast withdrawal processing
- No fees for depositing or withdrawing
- Excellent reputation since establishment in 2014
- Excellent reputation and multiple eGaming awards
- Popular progressive jackpot slots
- Massive selection of games
Where BitStarz falls short
- Does not accept players from Estonia
- KYC verification can be stringent with document rejection
- Some slots have lower RTP than expected
- High wagering requirements on bonuses (35-40x typical)
- Site occasionally experiences slowdowns
- Crypto transaction fees apply
Player protection tools at BitStarz
BitStarz offers 6 of 10 player protection tools: deposit limits, wager limits, loss limits, session time limits, cool-off periods and self-exclusion.
Who owns BitStarz?
BitStarz is operated by Gareton B.V and has been running since 2014.
BitStarz is one of the biggest online casinos by revenue, so it can afford to pay large wins.
How to check BitStarz yourself
- Click the CuraƧao license seal in the BitStarz footer: it should open a page on the regulator's own domain with the license number and company name.
- Check that the company on the register matches the operator named in the BitStarz terms.
- Start with a small deposit and a small withdrawal to test how quickly BitStarz pays.