This page explains how to sign in to BitStarz, the most common reasons a login fails and how to fix them, what account verification involves, and how to reach BitStarz support. We link only to the official BitStarz site. On mobile the steps are the same in the browser. If BitStarz offers an app, you log in with the same details.
How to log in to BitStarz
- Open the official BitStarz site, for example through the button on this page.
- Click Log in at the top of the page.
- Enter the email address or username and the password you chose when you registered.
- If you turned on two-factor authentication, enter the code from your app or SMS.
Can't log in to BitStarz? Common fixes
BitStarz lists 75 restricted countries, including United States, Puerto Rico, Greece, United Kingdom, Isle of Man and Jersey.
- Wrong password: use Forgot password on the login form and follow the link sent to your email. Check the spam folder.
- Account locked after several failed attempts: wait for the lock to expire or ask support to unlock it.
- Verification pending: some features, including withdrawals, stay blocked until your documents are approved.
- Self-exclusion or cool-off active: you cannot log in until the period ends. This is by design and support cannot lift it early.
- Site not available in your country: BitStarz blocks some countries. Do not use workarounds, as that breaks the terms and can void your winnings.
BitStarz account verification
Like other licensed casinos, BitStarz asks you to verify your identity, usually before your first withdrawal. Expect to upload a photo ID, a proof of address no older than three months and sometimes proof of your payment method.
Verifying early saves time: upload the documents right after you register, and your first withdrawal will not wait on the check.
How to contact BitStarz support
BitStarz offers live chat 24/7.
Is it safe to log in to BitStarz?
Our verdict: BitStarz is legit. It holds a verifiable license and has a solid safety record. CasinoGuru gives BitStarz a Safety Index of 9.8/10. BitStarz is licensed by Cura莽ao Gaming Authority.
Only log in through the official BitStarz address. Copycat sites with similar names collect passwords, so never enter your details on a page you reached from an unknown link or message.
Account limits and self-exclusion at BitStarz
In your BitStarz account you can set 6 responsible gambling tools: deposit limit, wager limit, loss limit, time limit, self-exclusion, cool-off.
Set a deposit limit when you first log in. It is the simplest way to stay in control.
New to BitStarz?
If you do not have an account yet, you can register in a few minutes. New players get Up to 5 BTC + 230 Free Spins. Read the bonus terms before you deposit.
Before you log in
- Use only the official BitStarz address
- Turn on two-factor authentication if BitStarz offers it
- Verify your account early to avoid delays on withdrawals
- Set a deposit limit after your first login