Golden Palace is licensed, but our check found weak spots. Below we show exactly where it falls short, how it ranks against other casinos and what players report.
Our verdict on Golden Palace
Our verdict: Golden Palace is legit, with caveats. It is licensed, but its safety score or terms leave room for problems.
- Safety Index 8/10, higher than 52% of the casinos we track.
- Strong license from Belgian Gaming Commission (Kansspelcommissie).
- Terms rated unfair: some clauses can be used against players.
- Only 25% of complaints were resolved, fewer than at the typical casino (29%).
- Running since 2010: 16 years of track record.
Does Golden Palace have a valid license?
Golden Palace is licensed by Belgian Gaming Commission (Kansspelcommissie) (Belgium).
License number: B+3767. You can look it up on the regulator's public register.
Belgian Gaming Commission (Kansspelcommissie) is a government regulator in a regulated national market. Licensed casinos must follow local rules on player protection, identity checks and advertising, and players can complain to the regulator directly.
How safe is Golden Palace?
CasinoGuru gives Golden Palace a Safety Index of 8/10 ("High").
That ranks Golden Palace #120 of 267 casinos we track, safer than 52% of them.
Golden Palace is not on any casino blacklist we track.
Does Golden Palace pay out? Player complaints
Golden Palace has 4 player complaints on CasinoGuru: 1 resolved, 2 rejected and 1 unresolved.
That is fewer complaints than 59% of the casinos we track.
25% of complaints against Golden Palace ended resolved. At the typical casino we track it is 29%.
Are the Golden Palace terms fair?
CasinoGuru rates the Golden Palace terms and conditions as unfair: some clauses could be used against players, so read the bonus terms carefully before you accept the offer.
What do players say about Golden Palace?
On Trustpilot Golden Palace has 3.7/5 from 443 reviews.
That is better than the typical casino we track (2.6/5).
Who owns Golden Palace?
Golden Palace is operated by S.A. Golden Palace Waterloo and has been running since 2010.
Safer alternatives to Golden Palace
If you want a safer pick, these casinos score higher on safety:
- Betsafe: Safety Index 9.8/10, licensed by Estonian Tax and Customs Board
- Chanz: Safety Index 9.4/10, licensed by Estonian Tax and Customs Board
- Jalla Casino: Safety Index 9.2/10, licensed by Estonian Tax and Customs Board
How to check Golden Palace yourself
- Find the license number in the footer of the Golden Palace site and search it in the Belgian Gaming Commission (Kansspelcommissie) public register: the status should say active and the company should match.
- Check that the company on the register matches the operator named in the Golden Palace terms.
- Start with a small deposit and a small withdrawal to test how quickly Golden Palace pays.