Chanz passes our safety check. Below we show the license, how it ranks against the other casinos we track, real complaint cases and what players report.
Our verdict on Chanz
Our verdict: Chanz is legit. It holds a verifiable license and has a solid safety record.
- Safety Index 9.4/10, higher than 86% of the casinos we track.
- Strong license from Estonian Tax and Customs Board.
- Terms rated fair: no clauses that let the casino keep winnings without reason.
- 100% of complaints were resolved, at least as many as at the typical casino (32%).
- Weak Trustpilot rating (2.1/5).
- Running since 2014: 12 years of track record.
Does Chanz have a valid license?
Chanz is licensed by Estonian Tax and Customs Board (Estonia) and Spelinspektionen (Swedish Gambling Authority) (Sweden).
License number: HKL000309. You can look it up on the regulator's public register.
Estonian Tax and Customs Board is a government regulator in a regulated national market. Licensed casinos must follow local rules on player protection, identity checks and advertising, and players can complain to the regulator directly.
Chanz holds 2 licenses in total; the strongest is from Estonian Tax and Customs Board.
How safe is Chanz?
CasinoGuru gives Chanz a Safety Index of 9.4/10 ("Very high").
That ranks Chanz #28 of 215 casinos we track, safer than 86% of them.
AskGamblers gives Chanz a CasinoRank of 8.3/10.
Chanz is not on any casino blacklist we track.
Does Chanz pay out? Player complaints
Chanz has 3 player complaints on CasinoGuru: 3 resolved, 0 rejected and 0 unresolved.
That is fewer complaints than 67% of the casinos we track.
100% of complaints against Chanz ended resolved. At the typical casino we track it is 32%.
Recent complaint cases against Chanz:
- Player from Sweden: stuck in verification (25,000 kr), December 2023. Status: resolved. Casino completed verification and processed withdrawal successfully.
- Player from Finland: other dispute (€800), March 2023. Status: resolved. Player received full refund after successfully opening new account despite self-exclusion.
- Player from United Kingdom: other dispute (€250), December 2022. Status: resolved. Account opened despite UK being listed as restricted jurisdiction.
Are the Chanz terms fair?
CasinoGuru rates the Chanz terms and conditions as fair: we found no clauses that would let the casino withhold winnings without a good reason.
The welcome bonus at Chanz has a 35x wagering requirement, easier than the 40x that is typical.
What do players say about Chanz?
On Trustpilot Chanz has 2.1/5 from 39 reviews.
That is below the typical casino we track (2.5/5).
Casino reviews there skew negative, because unhappy players post more often than happy ones.
What individual players wrote about Chanz:
- "Game selection is massive, withdrawals are surprisingly fast, and customer support responds like real people" (Odinsson, Sweden)
- "Casino features bright interface, multiple languages, quick registration but lacks sports betting" (EbJohan, Sweden)
- "Reliability and lightning-fast withdrawals with blockchain transparency" (RobFord, Colombia)
What Chanz does well
- Phone support available
- Various responsible gaming options available
- Simple and clean website design
- Live dealer games are available
- Unlimited withdrawals
- Fast withdrawal times
Where Chanz falls short
- Live chat support is not available 24/7
- Limited withdrawal options
- Limited payment methods in some countries
- No loyalty program (Swedish regulation restriction)
- 35x wagering on welcome bonus
- High account verification requirements
Player protection tools at Chanz
Chanz offers 8 of 10 player protection tools: deposit limits, wager limits, loss limits, session time limits, reality checks, cool-off periods, self-exclusion and a self-assessment test.
Who owns Chanz?
Chanz is operated by Dreambox Games OÜ and has been running since 2014.
Chanz is a medium-sized casino by revenue.
How to check Chanz yourself
- Find the license number in the footer of the Chanz site and search it in the Estonian Tax and Customs Board public register: the status should say active and the company should match.
- Check that the company on the register matches the operator named in the Chanz terms.
- Start with a small deposit and a small withdrawal to test how quickly Chanz pays.