This page explains how to sign in to Chanz, the most common reasons a login fails and how to fix them, what account verification involves, and how to reach Chanz support. We link only to the official Chanz site. On mobile the steps are the same in the browser. If Chanz offers an app, you log in with the same details.
How to log in to Chanz
- Open the official Chanz site, for example through the button on this page.
- Click Log in at the top of the page.
- Enter the email address or username and the password you chose when you registered.
- If you turned on two-factor authentication, enter the code from your app or SMS.
Can't log in to Chanz? Common fixes
- Wrong password: use Forgot password on the login form and follow the link sent to your email. Check the spam folder.
- Account locked after several failed attempts: wait for the lock to expire or ask support to unlock it.
- Verification pending: some features, including withdrawals, stay blocked until your documents are approved.
- Self-exclusion or cool-off active: you cannot log in until the period ends. This is by design and support cannot lift it early.
- Site not available in your country: Chanz blocks some countries. Do not use workarounds, as that breaks the terms and can void your winnings.
Chanz account verification
Like other licensed casinos, Chanz asks you to verify your identity, usually before your first withdrawal. Expect to upload a photo ID, a proof of address no older than three months and sometimes proof of your payment method.
Verifying early saves time: upload the documents right after you register, and your first withdrawal will not wait on the check.
How to contact Chanz support
Chanz has live chat, but not around the clock.
Support is available in 6 languages, including Estonian, Finnish, English, Danish, Norwegian and Swedish.
Is it safe to log in to Chanz?
Our verdict: Chanz is legit. It holds a verifiable license and has a solid safety record. CasinoGuru gives Chanz a Safety Index of 9.4/10. Chanz is licensed by Estonian Tax and Customs Board and Spelinspektionen (Swedish Gambling Authority).
Only log in through the official Chanz address. Copycat sites with similar names collect passwords, so never enter your details on a page you reached from an unknown link or message.
Account limits and self-exclusion at Chanz
In your Chanz account you can set 8 responsible gambling tools: deposit limit, wager limit, loss limit, time limit, self-exclusion, cool-off, reality check, self-assessment test.
Set a deposit limit when you first log in. It is the simplest way to stay in control.
New to Chanz?
If you do not have an account yet, you can register in a few minutes. New players get Up to 1000 EUR + 300 Free Spins. Read the bonus terms before you deposit.
Before you log in
- Use only the official Chanz address
- Turn on two-factor authentication if Chanz offers it
- Verify your account early to avoid delays on withdrawals
- Set a deposit limit after your first login