Cookie Casino is licensed, but our check found weak spots. Below we show exactly where it falls short, how it ranks against other casinos and what players report.
Our verdict on Cookie Casino
Our verdict: Cookie Casino is legit, with caveats. It is licensed, but its safety score or terms leave room for problems.
- Safety Index 7.2/10, below our 7.5 bar for a clean pass (higher than 32% of casinos we track).
- Strong license from Malta Gaming Authority.
- Terms rated unfair: some clauses can be used against players.
- Only 13% of complaints were resolved, fewer than at the typical casino (32%).
- Weak Trustpilot rating (2.4/5).
- Running since 2020 (6 years).
Does Cookie Casino have a valid license?
Cookie Casino is licensed by Malta Gaming Authority (Malta).
License number: MGA/B2C/394/2017. You can look it up on the regulator's public register.
The Malta Gaming Authority is a strong EU regulator. It audits its licensees, runs a player support unit that takes complaints, and has suspended and cancelled licenses of casinos that did not pay.
How safe is Cookie Casino?
CasinoGuru gives Cookie Casino a Safety Index of 7.2/10 ("Above average").
That ranks Cookie Casino #139 of 215 casinos we track, safer than 32% of them.
AskGamblers gives Cookie Casino a CasinoRank of 6.8/10.
Cookie Casino is not on any casino blacklist we track.
Does Cookie Casino pay out? Player complaints
Cookie Casino has 23 player complaints on CasinoGuru: 3 resolved, 19 rejected and 1 unresolved.
That is more complaints than 71% of the casinos we track.
Big casinos get more complaints simply because they have more players, so the share left unresolved matters more than the total.
13% of complaints against Cookie Casino ended resolved. At the typical casino we track it is 32%.
Recent complaint cases against Cookie Casino:
- Player from Germany: account blocked or frozen (€445), January 2025. Status: still open. Account ban not applied across N1 platform despite cross-license restriction.
- Player from New Zealand: withdrawal delayed or not paid (NZ$400), July 2024. Status: closed without a result. Withdrawal requested but not received within two weeks.
- Player from Austria: other dispute (€1,300), June 2023. Status: closed without a result. Player disputes casino operating in Austria contrary to law.
Are the Cookie Casino terms fair?
CasinoGuru rates the Cookie Casino terms and conditions as unfair: some clauses could be used against players, so read the bonus terms carefully before you accept the offer.
The welcome bonus at Cookie Casino has a 40x wagering requirement, the same as the typical casino.
What do players say about Cookie Casino?
On Trustpilot Cookie Casino has 2.4/5 from 79 reviews.
That is below the typical casino we track (2.5/5).
Casino reviews there skew negative, because unhappy players post more often than happy ones.
What individual players wrote about Cookie Casino:
- "Weekend reload bonus enabled €120 withdrawal after recovering from losing streak." (Poligif, Finland)
- "User-friendly design with swift withdrawals impressed despite account verification duration." (Jayruz, Canada)
- "Licensed platform with extensive game selection and quick deposit/withdrawal via multiple methods." (Gobeti, New Zealand)
What Cookie Casino does well
- Good selection of game providers
- Various responsible gaming options available
- Live chat support is available 24/7
- Live dealer games are available
- Home to leading software developers
- Withdrawals within 24 hours once processed
Where Cookie Casino falls short
- Not all payment methods are available for all countries
- Several country restrictions
Player protection tools at Cookie Casino
Cookie Casino offers 8 of 10 player protection tools: deposit limits, wager limits, loss limits, session time limits, reality checks, cool-off periods, self-exclusion and a self-assessment test.
Who owns Cookie Casino?
Cookie Casino is operated by N1 Interactive Ltd and has been running since 2020.
Cookie Casino is one of the biggest online casinos by revenue, so it can afford to pay large wins.
Safer alternatives to Cookie Casino
If you want a safer pick, these casinos score higher on safety:
How to check Cookie Casino yourself
- Find the license number in the footer of the Cookie Casino site and search it in the Malta Gaming Authority public register: the status should say active and the company should match.
- Check that the company on the register matches the operator named in the Cookie Casino terms.
- Start with a small deposit and a small withdrawal to test how quickly Cookie Casino pays.