BetChan is licensed, but our check found weak spots. Below we show exactly where it falls short, how it ranks against other casinos and what players report.
Our verdict on BetChan
Our verdict: BetChan is legit, with caveats. It is licensed, but its safety score or terms leave room for problems.
- Safety Index 7.4/10, below our 7.5 bar for a clean pass (higher than 37% of casinos we track).
- Strong license from Malta Gaming Authority.
- Terms rated unfair: some clauses can be used against players.
- Only 0% of complaints were resolved, fewer than at the typical casino (32%).
- Running since 2017: 9 years of track record.
Does BetChan have a valid license?
BetChan is licensed by Malta Gaming Authority (Malta).
License number: MGA/B2C/394/2017. You can look it up on the regulator's public register.
The Malta Gaming Authority is a strong EU regulator. It audits its licensees, runs a player support unit that takes complaints, and has suspended and cancelled licenses of casinos that did not pay.
How safe is BetChan?
CasinoGuru gives BetChan a Safety Index of 7.4/10 ("Above average").
That ranks BetChan #129 of 215 casinos we track, safer than 37% of them.
AskGamblers gives BetChan a CasinoRank of 8.7/10.
BetChan is not on any casino blacklist we track.
Does BetChan pay out? Player complaints
BetChan has 10 player complaints on CasinoGuru: 0 resolved, 10 rejected and 0 unresolved.
That is more complaints than 53% of the casinos we track.
Big casinos get more complaints simply because they have more players, so the share left unresolved matters more than the total.
0% of complaints against BetChan ended resolved. At the typical casino we track it is 32%.
Recent complaint cases against BetChan:
- Player from Netherlands: deposit problem (€2,900), October 2025. Status: still open. Player reported ignored complaints regarding illegal operations and deposit refusal.
- Player from Netherlands: other dispute (€2,900), December 2024. Status: still open. Player demanded refund citing unlicensed operations in jurisdiction.
- A player: winnings confiscated (€1,000). Status: unresolved. Winnings confiscated without precise explanation from casino.
Are the BetChan terms fair?
CasinoGuru rates the BetChan terms and conditions as unfair: some clauses could be used against players, so read the bonus terms carefully before you accept the offer.
What do players say about BetChan?
On Trustpilot BetChan has 2.5/5 from 41 reviews.
That matches the typical casino we track (2.5/5).
What individual players wrote about BetChan:
- "Clean interface without annoying popups; focused, straightforward gaming experience." (qu4erki, Country not specified)
- "Smooth operation with no hidden fees; friendly community chat in live games." (Baker244, Country not specified)
- "Clean UI, quick withdrawals, uncomplicated promotions, responsive support staff." (Mivod, Country not specified)
What BetChan does well
- Good selection of game providers
- Live chat support available 24/7
- Various responsible gaming options available
- Live dealer games are available
- Live chat available 24/7
- Support in 8 languages
Where BetChan falls short
- Not all payment methods available for all countries
- Unfair Terms and Conditions identified
- No phone support
- Limited banking options vs. competitors
- Limited availability (restricted in Germany)
- RTP not publicly audited
Player protection tools at BetChan
BetChan offers 7 of 10 player protection tools: deposit limits, wager limits, loss limits, session time limits, reality checks, cool-off periods and self-exclusion.
Who owns BetChan?
BetChan is operated by N1 Interactive Ltd and has been running since 2017.
BetChan is one of the biggest online casinos by revenue, so it can afford to pay large wins.
Safer alternatives to BetChan
If you want a safer pick, these casinos score higher on safety:
How to check BetChan yourself
- Find the license number in the footer of the BetChan site and search it in the Malta Gaming Authority public register: the status should say active and the company should match.
- Check that the company on the register matches the operator named in the BetChan terms.
- Start with a small deposit and a small withdrawal to test how quickly BetChan pays.