CasinoChan is licensed, but our check found weak spots. Below we show exactly where it falls short, how it ranks against other casinos and what players report.
Our verdict on CasinoChan
Our verdict: CasinoChan is legit, with caveats. It is licensed, but its safety score or terms leave room for problems.
- Safety Index 7.5/10, higher than 41% of the casinos we track.
- Its best license is from Tobique Gaming Commission, a weak regulator.
- Terms rated unfair: some clauses can be used against players.
- Only 15% of complaints were resolved, fewer than at the typical casino (32%).
- Running since 2019 (7 years).
Does CasinoChan have a valid license?
CasinoChan is licensed by Tobique Gaming Commission (Canada (New Brunswick)).
License number: 0000002. You can look it up on the regulator's public register.
The Tobique Gaming Commission is a small licensing body in Canada with little public information about enforcement. Treat its protection as limited.
How safe is CasinoChan?
CasinoGuru gives CasinoChan a Safety Index of 7.5/10 ("Above average").
That ranks CasinoChan #121 of 215 casinos we track, safer than 41% of them.
AskGamblers gives CasinoChan a CasinoRank of 5.8/10.
CasinoChan is not on any casino blacklist we track.
Does CasinoChan pay out? Player complaints
CasinoChan has 41 player complaints on CasinoGuru: 6 resolved, 34 rejected and 1 unresolved.
That is more complaints than 81% of the casinos we track.
Big casinos get more complaints simply because they have more players, so the share left unresolved matters more than the total.
15% of complaints against CasinoChan ended resolved. At the typical casino we track it is 32%.
Recent complaint cases against CasinoChan:
- Player from Slovenia: withdrawal delayed or not paid (€100), December 2025. Status: closed without a result. Revolut withdrawal rejected; casino required bank transfer or e-wallet alternatives.
- Player from Australia: stuck in verification (A$2,500), June 2025. Status: closed without a result. Identification documents repeatedly rejected; player unresponsive to inquiry attempts.
- Player from Australia: winnings confiscated (A$2,500), December 2024. Status: rejected. Winnings cancelled due to alleged multiple accounts violating Terms & Conditions.
Are the CasinoChan terms fair?
CasinoGuru rates the CasinoChan terms and conditions as unfair: some clauses could be used against players, so read the bonus terms carefully before you accept the offer.
The welcome bonus at CasinoChan has a 40x wagering requirement, the same as the typical casino.
What do players say about CasinoChan?
On Trustpilot CasinoChan has 3.6/5 from 58 reviews.
That is better than the typical casino we track (2.5/5).
What individual players wrote about CasinoChan:
- "Bonus structure clear and easy to use with $75 free spin winnings." (elroki, Ireland)
- "Smooth experience; deposited, claimed bonus, cashed out $130 without issues." (Waha911, Norway)
- "Excellent welcome bonus with low wagering; successfully cashed out winnings." (Ritov4, Finland)
What CasinoChan does well
- Good selection of game providers
- Multiple currencies in one account
- Live chat support available 24/7
- Live dealer games available
- Home to leading software companies
- Withdrawals within 24 h once processed
Where CasinoChan falls short
- Some unresolved complaints
- Multiple country restrictions
Player protection tools at CasinoChan
CasinoChan offers 5 of 10 player protection tools: deposit limits, wager limits, loss limits, cool-off periods and self-exclusion.
Who owns CasinoChan?
CasinoChan is operated by Novatrix S.R.L and has been running since 2019.
CasinoChan is one of the biggest online casinos by revenue, so it can afford to pay large wins.
Safer alternatives to CasinoChan
If you want a safer pick, these casinos score higher on safety:
How to check CasinoChan yourself
- Find the license number in the footer of the CasinoChan site and search it in the Tobique Gaming Commission public register: the status should say active and the company should match.
- Check that the company on the register matches the operator named in the CasinoChan terms.
- Start with a small deposit and a small withdrawal to test how quickly CasinoChan pays.