Sisal passes our safety check. Below we show the license, how it ranks against the other casinos we track, real complaint cases and what players report.
Our verdict on Sisal
Our verdict: Sisal is legit. It holds a verifiable license and has a solid safety record.
- Safety Index 9.8/10, higher than 91% of the casinos we track.
- Strong license from Agenzia delle Dogane e dei Monopoli.
- Terms rated fair: no clauses that let the casino keep winnings without reason.
- Only 19% of complaints were resolved, fewer than at the typical casino (32%).
- Weak Trustpilot rating (1.2/5).
- Running since 2013: 13 years of track record.
Does Sisal have a valid license?
Sisal is licensed by Agenzia delle Dogane e dei Monopoli (Italy).
License number: 16020. You can look it up on the regulator's public register.
Agenzia delle Dogane e dei Monopoli is a government regulator in a regulated national market. Licensed casinos must follow local rules on player protection, identity checks and advertising, and players can complain to the regulator directly.
How safe is Sisal?
CasinoGuru gives Sisal a Safety Index of 9.8/10 ("Very high").
That ranks Sisal #1 of 215 casinos we track, safer than 91% of them.
Sisal is not on any casino blacklist we track.
Does Sisal pay out? Player complaints
Sisal has 26 player complaints on CasinoGuru: 5 resolved, 9 rejected and 12 unresolved.
That is more complaints than 73% of the casinos we track.
19% of complaints against Sisal ended resolved. At the typical casino we track it is 32%.
Are the Sisal terms fair?
CasinoGuru rates the Sisal terms and conditions as fair: we found no clauses that would let the casino withhold winnings without a good reason.
What do players say about Sisal?
On Trustpilot Sisal has 1.2/5 from 341 reviews.
That is below the typical casino we track (2.5/5).
Casino reviews there skew negative, because unhappy players post more often than happy ones.
Who owns Sisal?
Sisal is operated by Sisal Italia S.p.A and has been running since 2013.
How to check Sisal yourself
- Find the license number in the footer of the Sisal site and search it in the Agenzia delle Dogane e dei Monopoli public register: the status should say active and the company should match.
- Check that the company on the register matches the operator named in the Sisal terms.
- Start with a small deposit and a small withdrawal to test how quickly Sisal pays.