This page explains how to sign in to OnLuck, the most common reasons a login fails and how to fix them, what account verification involves, and how to reach OnLuck support. We link only to the official OnLuck site. On mobile the steps are the same in the browser. If OnLuck offers an app, you log in with the same details.
How to log in to OnLuck
- Open the official OnLuck site, for example through the button on this page.
- Click Log in at the top of the page.
- Enter the email address or username and the password you chose when you registered.
- If you turned on two-factor authentication, enter the code from your app or SMS.
Can't log in to OnLuck? Common fixes
- Wrong password: use Forgot password on the login form and follow the link sent to your email. Check the spam folder.
- Account locked after several failed attempts: wait for the lock to expire or ask support to unlock it.
- Verification pending: some features, including withdrawals, stay blocked until your documents are approved.
- Self-exclusion or cool-off active: you cannot log in until the period ends. This is by design and support cannot lift it early.
- Site not available in your country: OnLuck blocks some countries. Do not use workarounds, as that breaks the terms and can void your winnings.
OnLuck account verification
Like other licensed casinos, OnLuck asks you to verify your identity, usually before your first withdrawal. Expect to upload a photo ID, a proof of address no older than three months and sometimes proof of your payment method.
Verifying early saves time: upload the documents right after you register, and your first withdrawal will not wait on the check.
How to contact OnLuck support
OnLuck offers live chat 24/7.
Support is available in 4 languages, including English, French, German and Russian.
Is it safe to log in to OnLuck?
Our verdict: proceed with caution at OnLuck. Its license, safety score or blacklist status raises red flags. CasinoGuru gives OnLuck a Safety Index of 3.2/10. OnLuck is licensed by Curacao Gaming Authority and Anjouan Offshore Finance Authority.
Only log in through the official OnLuck address. Copycat sites with similar names collect passwords, so never enter your details on a page you reached from an unknown link or message.
Account limits and self-exclusion at OnLuck
In your OnLuck account you can set 1 responsible gambling tools: self-exclusion.
Set a deposit limit when you first log in. It is the simplest way to stay in control.
New to OnLuck?
If you do not have an account yet, you can register in a few minutes. New players get Up to 9000 EUR + 100 Free Spins. Read the bonus terms before you deposit.
Before you log in
- Use only the official OnLuck address
- Turn on two-factor authentication if OnLuck offers it
- Verify your account early to avoid delays on withdrawals
- Set a deposit limit after your first login