This page explains how to sign in to Monro, the most common reasons a login fails and how to fix them, what account verification involves, and how to reach Monro support. We link only to the official Monro site. On mobile the steps are the same in the browser. If Monro offers an app, you log in with the same details.
How to log in to Monro
- Open the official Monro site, for example through the button on this page.
- Click Log in at the top of the page.
- Enter the email address or username and the password you chose when you registered.
- If you turned on two-factor authentication, enter the code from your app or SMS.
Can't log in to Monro? Common fixes
Monro lists 52 restricted countries, including United Arab Emirates, Afghanistan, American Samoa, Aruba, Caribbean Netherlands and Belarus.
- Wrong password: use Forgot password on the login form and follow the link sent to your email. Check the spam folder.
- Account locked after several failed attempts: wait for the lock to expire or ask support to unlock it.
- Verification pending: some features, including withdrawals, stay blocked until your documents are approved.
- Self-exclusion or cool-off active: you cannot log in until the period ends. This is by design and support cannot lift it early.
- Site not available in your country: Monro blocks some countries. Do not use workarounds, as that breaks the terms and can void your winnings.
Monro account verification
Like other licensed casinos, Monro asks you to verify your identity, usually before your first withdrawal. Expect to upload a photo ID, a proof of address no older than three months and sometimes proof of your payment method.
Verifying early saves time: upload the documents right after you register, and your first withdrawal will not wait on the check.
How to contact Monro support
Monro offers live chat 24/7.
Is it safe to log in to Monro?
Our verdict: Monro is legit, with caveats. It is licensed, but its safety score or terms leave room for problems. CasinoGuru gives Monro a Safety Index of 7.1/10. Monro is licensed by Cura莽ao Gaming Authority.
Only log in through the official Monro address. Copycat sites with similar names collect passwords, so never enter your details on a page you reached from an unknown link or message.
Account limits and self-exclusion at Monro
In your Monro account you can set 7 responsible gambling tools: deposit limit, wager limit, loss limit, time limit, self-exclusion, cool-off, reality check.
Set a deposit limit when you first log in. It is the simplest way to stay in control.
New to Monro?
If you do not have an account yet, you can register in a few minutes. New players get 150% up to 600 EUR + 50 Free Spins. Read the bonus terms before you deposit.
Before you log in
- Use only the official Monro address
- Turn on two-factor authentication if Monro offers it
- Verify your account early to avoid delays on withdrawals
- Set a deposit limit after your first login