Hugo Casino passes our safety check. Below we show the license, how it ranks against the other casinos we track, real complaint cases and what players report.
Our verdict on Hugo Casino
Our verdict: Hugo Casino is legit. It holds a verifiable license and has a solid safety record.
- Safety Index 8.7/10, higher than 73% of the casinos we track.
- Mid-level license from Curacao Gaming Authority: valid, with lighter supervision.
- Terms rated fair: no clauses that let the casino keep winnings without reason.
- Only 15% of complaints were resolved, fewer than at the typical casino (32%).
- Running since 2023 (3 years).
Does Hugo Casino have a valid license?
Hugo Casino is licensed by Curacao Gaming Authority (Curacao).
License number: OGL/2024/589/0556. You can look it up on the regulator's public register.
Curaçao reformed its licensing in 2023: the Curaçao Gaming Authority now licenses operators directly and requires a complaint procedure. Supervision is still lighter than in Malta or the UK, so independent safety data matters more.
How safe is Hugo Casino?
CasinoGuru gives Hugo Casino a Safety Index of 8.7/10 ("High").
That ranks Hugo Casino #55 of 215 casinos we track, safer than 73% of them.
AskGamblers gives Hugo Casino a CasinoRank of 6.6/10.
Hugo Casino is not on any casino blacklist we track.
Does Hugo Casino pay out? Player complaints
Hugo Casino has 13 player complaints on CasinoGuru: 2 resolved, 10 rejected and 0 unresolved.
That is more complaints than 59% of the casinos we track.
15% of complaints against Hugo Casino ended resolved. At the typical casino we track it is 32%.
Recent complaint cases against Hugo Casino:
- Player from Austria: account blocked or frozen (€1,250), April 2026. Status: closed without a result. Player lost balance after repeated document requests blocked payouts.
- Player from Germany: withdrawal delayed or not paid (€1,400), March 2026. Status: resolved. Issue resolved after recommended 14-day waiting period.
- Player from Austria: account blocked or frozen (€230), February 2026. Status: rejected. Balance lost through gameplay, no malfunction found.
Are the Hugo Casino terms fair?
CasinoGuru rates the Hugo Casino terms and conditions as fair: we found no clauses that would let the casino withhold winnings without a good reason.
The welcome bonus at Hugo Casino has a 45x wagering requirement, stricter than the 40x that is typical.
What do players say about Hugo Casino?
On Trustpilot Hugo Casino has 2.8/5 from 275 reviews.
That is better than the typical casino we track (2.5/5).
What individual players wrote about Hugo Casino:
- "Praised game selection, bonuses, customer support, and website quality." (Sabbe, Sweden)
- "Highlighted reliable service with fast payouts and excellent game variety." (Zoomba, Austria)
- "Expressed frustration with broken promises, poor service, and slow payments." (Davidcarter, Australia)
What Hugo Casino does well
- Deposits and withdrawals via cryptocurrencies
- Huge selection of game providers
- Live chat support available 24/7
- Live dealer games available
- Excellent selection of games
- Fast withdrawals
Where Hugo Casino falls short
- Max daily withdrawal limit only €500
- Support available in limited languages (English only for live chat)
- No sports betting
- Limited responsible gambling tools
- Low withdrawal limits
- No weekend or evening withdrawals
Player protection tools at Hugo Casino
Hugo Casino offers 2 of 10 player protection tools: cool-off periods and self-exclusion.
Who owns Hugo Casino?
Hugo Casino is operated by GBL Solutions N.V and has been running since 2023.
Hugo Casino is a medium-sized casino by revenue.
How to check Hugo Casino yourself
- Click the Curaçao license seal in the Hugo Casino footer: it should open a page on the regulator's own domain with the license number and company name.
- Check that the company on the register matches the operator named in the Hugo Casino terms.
- Start with a small deposit and a small withdrawal to test how quickly Hugo Casino pays.