This page explains how to sign in to Casumo, the most common reasons a login fails and how to fix them, what account verification involves, and how to reach Casumo support. We link only to the official Casumo site. On mobile the steps are the same in the browser. If Casumo offers an app, you log in with the same details.
How to log in to Casumo
- Open the official Casumo site.
- Click Log in at the top of the page.
- Enter the email address or username and the password you chose when you registered.
- If you turned on two-factor authentication, enter the code from your app or SMS.
Can't log in to Casumo? Common fixes
Casumo lists 1 restricted countries, including Estonia.
- Wrong password: use Forgot password on the login form and follow the link sent to your email. Check the spam folder.
- Account locked after several failed attempts: wait for the lock to expire or ask support to unlock it.
- Verification pending: some features, including withdrawals, stay blocked until your documents are approved.
- Self-exclusion or cool-off active: you cannot log in until the period ends. This is by design and support cannot lift it early.
- Site not available in your country: Casumo blocks some countries. Do not use workarounds, as that breaks the terms and can void your winnings.
Casumo account verification
Like other licensed casinos, Casumo asks you to verify your identity, usually before your first withdrawal. Expect to upload a photo ID, a proof of address no older than three months and sometimes proof of your payment method.
Verifying early saves time: upload the documents right after you register, and your first withdrawal will not wait on the check.
How to contact Casumo support
Casumo offers live chat 24/7.
Is it safe to log in to Casumo?
Our verdict: Casumo is legit, with caveats. It is licensed, but its safety score or terms leave room for problems. CasinoGuru gives Casumo a Safety Index of 5.1/10. Casumo is licensed by Malta Gaming Authority, UK Gambling Commission, Swedish Gambling Authority and Government of Gibraltar.
Only log in through the official Casumo address. Copycat sites with similar names collect passwords, so never enter your details on a page you reached from an unknown link or message.
Account limits and self-exclusion at Casumo
In your Casumo account you can set 10 responsible gambling tools: deposit limit, wager limit, loss limit, time limit, self-exclusion, cool-off, reality check, self-assessment test, withdrawal lock, self-exclusion register.
Set a deposit limit when you first log in. It is the simplest way to stay in control.
New to Casumo?
If you do not have an account yet, you can register in a few minutes. New players get 100% up to EUR 300 + 50 Bonus Spins. Read the bonus terms before you deposit.
Before you log in
- Use only the official Casumo address
- Turn on two-factor authentication if Casumo offers it
- Verify your account early to avoid delays on withdrawals
- Set a deposit limit after your first login